ERA User Guide

First-time setup

Update the firmware

You will haveYour new ERA runs the latest firmware, installed from the app over NFC, and shows the WELCOME screen.
Time10 min
You needERA device charged above 40 %, a phone with NFC and the ERA app installed

Do this first. A new ERA asks for it on its first screen, and every guide here describes the latest firmware, so the screens will match what you see. The app downloads the update to your phone; the phone hands it to the device over NFC while both lie on the table. ERA never goes online.

Before you start

  • Charge the device to at least 40 %; with less charge, the update is refused.

  • Install the ERA app on your phone (ERA Wallet Companion on the App Store and on Google Play). Source: era-wallet.com

  • Take the phone and the ERA off any charger, and remove a thick or metal phone case; it can block NFC. Source: Help Center

Steps

  1. On CHECK FOR UPDATES, tap UPDATE.

    Check for updates screen with Update and Skip buttons.
    ERA: Check for updates.

Note: A device straight from the factory may show WELCOME TO ERA WALLET with START instead: it runs a small initial firmware whose only job is this first update. Tap START, pick your phone platform and continue with step 2. Source: Help Center

  1. In the app, tap Settings > Update wallet, then Update device. The phone starts searching for the device over NFC. Source: Help Center

    9:41
    Update wallet page: Installed and Latest version, Configuration with Wallet type Multichain, What's new, and an Update device button.
    Phone: Update wallet.

  2. On the ERA, tap NEXT.

    SETUP GUIDE: open the app, go to Updates, press NEXT when the phone searches for NFC
    ERA: Setup guide.

  3. Lay the phone on the ERA so the phone's NFC spot covers the lower half of the device, as the DOWNLOAD page drawing shows. The app helps you find the spot.

    Phone lying face-up over the ERA, its top edge across the lower half of the device; the DOWNLOAD page still visible
    Photo: The phone's top edge lies over the lower half of the ERA.

  4. Leave both where they are until the bar reaches 100 %. The text shows the part being sent, for example Firmware <version>: 37%. Moving the phone pauses the transfer; putting it back continues it.

    DOWNLOAD page with progress bar and phone-on-device drawing
    ERA: Download.

  5. The ERA restarts and installs the update by itself. Do not turn it off.

  6. On SUCCESS ("Firmware update successful"), tap DONE. The app shows System Fully Updated. Source: Help Center

Done

The ERA shows WELCOME TO ERA WALLET. Continue with the next step, the authenticity check.

Welcome to ERA Wallet screen with a Start button.
ERA: Welcome.
Skipping the update

SKIP on CHECK FOR UPDATES takes you to WELCOME TO ERA WALLET without updating. You can update later from the main menu under SETTINGS > Updates, see Update the firmware over NFC. Some screens in these guides may then look different.

Trouble?

  • LOW BATTERY → put the ERA on its charging pad until it reads 40 % or more, then start again.

  • The DOWNLOAD page goes back by itself → no phone was found for about two minutes. Start the app's update first, then tap NEXT on the ERA.

  • The bar does not move → slide the phone a little further down the device; the NFC antenna is usually near the top of the phone's back. On an iPhone a system notice that appears and disappears during the transfer is normal. Source: Help Center

  • Update incomplete → open the app's update again and lay the phone back on the device; it continues from where it stopped.

Next step 3 of 6Check that your ERA is genuineYou will have: The app has confirmed that your device is a genuine ERA and the device is activated.